HeartGenetics, Genetics and Biotechnology S.A. is a company developing activity in genetics and computational biology that developed a revolutionary methodology that includes:
The implementation of the International Quality Standard ISO 9001 supports the internal organization and control of key processes and support methodologies allowing quality service delivery, supporting the “Business-to-Consumer (service)” business model.
The implementation of the International Quality Standard ISO 13485 supports the “Business-to-Business” business model strategy and is mandatory to approach the international market with new products, medical devices in the form of genetic testing kits and computational systems.
The implementation of the Standard NP4457 supports the processes of research, development and innovation that guarantee the definition of new services and new products that are mandatory for the growth of the Organization.
Bellow are the key guiding principles of the HeartGenetics’ Integrated Management System (IMS), supporting the Organization mission and define the overall quality and innovation policy:
to promote and encourage the continuous improvement, maintaining the high-level quality of our services, in order to meet the expectations of our customers.
to promote innovation as one of the main venues products improvement, business development and promotion of personalized medicine.
to establish with customers and suppliers a relationship of mutual trust.
to promote the development, the creativity and innovation while ensuring that everyone should know and take part in the company’s objectives having the right to know the reasons for the tasks they carry out and the duty to ask why they are performing these same tasks.
to ensure sustainable and sustainable growth in order to present a strong financial growth while simultaneously responding to market needs and customer satisfaction. Additionally, to enable the investment in research projects with national and international research centres, assuming a pedagogical role in the society.