Quality Policy
The quality policy can be summarised through the following actions:
- Effective implementation and maintenance of the Integrated Management System (IMS);
- Continuous improvement of the company’s global performance processes, always following good professional practices;
- Increase in the supply of products and services;
- Profitabilisation of the teams with a view to shortening response times without ever neglecting the quality of the service;
- Increased satisfaction of customer needs, expectations and requirements, as well as those of employees and stakeholders;
- A culture of innovation in the development of products and services, always meeting market needs and customer expectations.
HeartGenetics’ quality policy aims for the continuous improvement of the Organization’s global performance. In this sense, it must allow the Organization to intervene in a relevant way in the genetics, computational biology, and digital health market, investigating and developing new solutions that anticipate the eventual needs and expectations of its customers.
The quality policy can be summarized by the following actions:
- Effective implementation and maintenance of the Integrated Management System (IMS);
- Continuous improvement of the company’s processes and global performance, always following good professional practices;
- Increase in the provision of products and services;
- Making the teams profitable with a view to shortening response times without ever neglecting the quality of the service;
- Increase satisfaction of customer needs and requirements, as well as the expectations of its collaborators and interested parties;
- Culture of innovation in the development of products and services, always meeting market needs and customer expectations.
The implementation of the International Quality Standard ISO 9001 supports the internal organization and control of key processes and support methodologies allowing quality service delivery, supporting the “Business-to-Consumer (service)” business model.
Guiding Principles
Quality
To promote and encourage the continuous improvement, maintaining the high-level quality of our services, in order to meet the expectations of our customers.
Innovation
To promote innovation as one of the main venues products improvement, business development and promotion of personalized medicine.
Truth
To establish with customers and suppliers a relationship of mutual trust.
Commitment
To promote the development, the creativity and innovation while ensuring that everyone should know and take part in the company’s objectives having the right to know the reasons for the tasks they carry out and the duty to ask why they are performing these same tasks.
Development and growth
To ensure sustainable and sustainable growth in order to present a strong financial growth while simultaneously responding to market needs and customer satisfaction. Additionally, to enable the investment in research projects with national and international research centres, assuming a pedagogical role in the society.